Returns and Exchanges

We trust you will be satisfied with your Ivory Latta Clothing's purchase. However, should you decide the merchandise is not satisfactory, Ivory Latta Clothing's online return policy is stated below.

You will be charged $9.95 for use of the return label.

Ivory Latta Clothing's Return Policy

The following items are non-returnable and non-exchangeable: (1) clearance merchandise marked down 65% or more; (2) permanently reduced merchandise on sale with an additional discount, e.g. items marked down 25% plus an additional 30 - 50% discount for a limited time period; and (3) personalized merchandise. The foregoing limitations on returns and exchanges do not apply to merchandise that is damaged, defective or shipped in error.

For all eligible returns, Ivory Latta Clothing's will issue a refund in the form and amount of the original tender paid (including sales tax) or Ivory Latta Clothing's will issue a Gift Card, at the customer's choice, when each of the following conditions are met:

  1. The merchandise must be returned within thirty (30) calendar days from the date of purchase, except as otherwise stated on the face of the packing slip or on the item's product page.
  2. The merchandise must be in its original, unused condition unless there is a manufacturer's defect; and
  3. The merchandise must be accompanied by either the original Ivory Latta Clothing's Receipt or the original Ivory Latta Clothing's Proof of Purchase Label. (Proof of Purchase information is included on the packing slip for all Ivory Latta Clothing's Direct orders.)
  4. If the merchandise is footwear, it must be accompanied by its original box.
  5. All merchandise tags should remain attached.

Follow these instructions to send return back

We recommend that you insure the package and ship via a traceable method. Ivory Latta Clothing’s offers a return label you can print from your computer and attach to the return package.

  1. Re-pack your returns along with your receipt. You may use the original box.
  2. Affix the return label to the box. Be sure to cover or remove any previous labels.
  3. Drop your return at any USPS (U.S. Mail) location.

Your refund should process within 7-10 business days after shipment.

Please Note: No refunds are given on shipping and handling charges.

Gift Return?

The merchandise may be mailed back to us or returned to any Ivory Latta Clothing's location. You will be responsible for the shipping fees. If the merchandise being returned was purchased using a credit card and we credit your account, the credit will show on the statement you receive after the issuing bank applies the credit.

If you exchange merchandise, your account will be credited for the return and a sale rung for the new merchandise.

Address package to:

Ivory Latta Clothing